Cushion Source Reviews

Based on 41 customer reviews from our shopper community, Cushion Source’s overall rating is 3.59 out of 5 stars and 78% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 86% of reviewers consider Cushion Source overall a good value option, based on a rating of 3.71 from 7 votes. Most consumers are generally satisfied with Customer Service (3.88 / 8 reviews) and Price & Quality (4.0 / 5 reviews) Cushion Source offers. The most common issue with Cushion Source is around Shipping & Delivery based on a rating of 2.57.

3.6

41 Reviews

Overall Rating

5 Stars

8

4 Stars

24

3 Stars

0

2 Stars

2

1 Star

7

Good Value

3.7

Price & Quality

4.0

Shipping & Delivery

2.6

Customer Service

3.9

Return Policy

0.0

All Reviews (41)
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BethPena
April 17, 2023
"Breakfast table cushions"
Everything was done exactly requested and actually sent earlier than expected. Will definitely use them agy.
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lazymouse728
April 12, 2023
"Correct sizing, good craftsmanship but fabric color WAY off"
My 2nd order, first one black for outdoor furniture. Ordered a new set based on fabric sample from website. Delivered product wasn't even close to color on webpage, which showed black background. Like not within Yankee Stadium far apart. They said I should have 'ordered a sample'. Beware. Customer service SUX. Never again.
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Sue.Palmer
February 14, 2023
"Couldn't reach agreement and left a bad impression"
We bought 2 replacement cushions based on measurements of width, length, height and shape. Because the replacements' shape was not rounded exactly the same as the chairs
The cushions didn't fit correctly. We learned that we should have done a template, and reached agreement on a reasonable price quote for a second set of replacement cushions. We did the template and sent it in exactly as directed. When they called to say they were ready to accept payment, the price had almost doubled. I complained and was told that because there was a 1/4-1/2 inch adjustment required based on the template the price would be increased. I was taken by surprise because this possibility was never mentioned until we did the template and mailed it in. They said it was a quote, but it apparently was only an estimate. I offered what I thought was a reasonable compromise meeting halfway between the original price quote and the increased price. They refused to do anything but credit $20. So for what amounted to less than $15 they held their ground and lost the sale. We are left with cushions that don't fit, and a bad impression about their claims of priding themselves on superior customer service.
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yellowcat189
November 11, 2022
"Cushions Uncomfortable/Don't Fold as Promised - Company Doesn't Take Responsibility"
I wanted chaise cushions that folded down for the winter and chose the "joinery piece" on the company's recommendation to make this possible. The joinery piece was sewn onto the wrong side of cushions so that it doesn't fold. The joinery pieces are also so big that when I lay on the chaise - there are significant gaps under parts of the body that need support (knees, buttocks). I was misdirected on the phone and then the company told me I needed to get a local company to fix it - no partial refund, no return. This was a $1340 order that needs a local company to redo it. I'm pursuing that option. I do not trust this company to do it right anyway.
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hollymichaels0509
September 08, 2022
"Plush cushions"
We have 2 rockers from Frontgate and the cushions were thin and needed to be replaced. I found Cushion Source and placed an order for two Sumbrella replacement cushions. They arrived within days and the fit and look is amazing. It truly looks like I have custom cushions.
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RafaelAllen
September 21, 2021
"Did not receive what I ordered"
I ordered a custom cushion for a window seat and it came in 2" short. They claimed that my cushion would grow but it hasn't and they will not make it right. I believe they should remake my cushion to the measurements that I provided or give me a refund but they will not do either. I would not do business with a company that doesn't stand behind their product.
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Caleb.Elliott
September 05, 2021
"I love my new cushions!"
I purchased a wicker set for my deck in the spring and it came with the worst cushions. I researched and found this website! I highly recommend.
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SophiaWoods
July 19, 2021
"I love my window seat cushion"
This company made my cushion window seat to my exact specifications. I chose the material. It was on time according to their estimated completion and delivery schedule. It was packaged well.
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PhilipLewis
July 16, 2021
"Don't Use This Company!"
I just called yesterday to get a quote for three additional chair cushions. I was told that since this company had run out of the material that was used for my first order, I would have to wait until December to get the cushions made or purchase the material myself. The representative that I spoke with, did inform me that I could purchase the material, call back for a quote, and send the material to the company to finish my order. I called back today because I had not received the quote as promised. I spoke with a young lady who is either incompetent at her job or just can't count. She tried to convince me that by taking out the price of the material, my quote should basically be the same as the pricing with the material provided by the company because of a price hike in the foam provided. She then proceeded to add an additional $35.00 onto the price for a template that I'm not sending to them, but material that I purchased because, again, their company didn't have it in stock. Oh, that's not the best part. She told me that she was going to give me $50.00 off for my troubles. Really, after you added $35.00 onto the price. At this point, I'm done. Cushion Source won't get another penny from me. What the representative doesn't realize is that the pricing is supposed to be lower, through my quote because I'm not paying for the material through the company.
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heavypanda458
June 30, 2021
"Finally received order, damaged and poorly constructed seams"
I have finally received my custom cushion order. There isn't a single straight stitch, unpuckered corner, parallel line, or even an ounce of quality to the construction. Seams are falling apart, scratches and scrapes on the surfaces of the cushions, and the measurements for the couch back are off by over 1.5", which makes them unusable. The chair backs are similarly off-measure, and the chair bottoms look comical with the oversized backs (like mushrooms).

It would behoove Cushion Source to help correct all of these defects sooner, rather than later, as I am about to start a formal complaint through my bank for them delivering incorrect, damaged, and poor quality goods compared to costs spent (>$2400).

After such an experience, I'm not sure I can recommend Cushion Source, and will update this review with their response and exactly how they tried to remedy all of these defects.
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Terrence.Burton
October 17, 2020
"Expensive Cheap Cushions"
I just received my replacement cushions after waiting weeks for them and spending over $350.00 for them. I am 64 years old and weigh 122 pounds. I sat down for 20 minutes and the foam is squashed down and I'm sitting in a crater. Horrible company. Horrible quality.
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redmouse476
May 15, 2019
"Did not honor promised delivery date"
Company promised delivery of custom cushion by today. I checked with the tracking and its still have a country away. Poor communication with this client. Wouldn't use in the future for this express reason.
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Sherri.Oliver
January 25, 2019
"Great products!"
I have used this service for numerous orders, over many years. All of the outdoor cushions they make for me last for ages. Every custom cushion I have ordered had been precise on size and shape no mistakes. The cording is done beautifully. The fabrics are high quality and so is the padding. They can be expensive, especially when you do custom shapes, but they produce a high quality product. Very dependable, ethical company.
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beautifulgorilla862
January 25, 2019
"Great products!"
I have used this service for numerous orders, over many years. All of the outdoor cushions they make for me last for ages. Every custom cushion I have ordered had been precise on size and shape no mistakes. The cording is done beautifully. The fabrics are high quality and so is the padding. They can be expensive, especially when you do custom shapes, but they produce a high quality product. Very dependable, ethical company.
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sadsnake782
August 27, 2018
"Love the cushions from Cushion Source!"
I just received my cushions from Cushion Source. I am extremely
Pleased. The cushions are exactly what I ordered -- correct dimensions
And fabrics. They are well made. They are reasonably priced and
Arrived on time. I will be ordering more cushions from Cushion Source!

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tinydog834
December 07, 2019

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